Transform WhatsApp into your smart sales & customer engagement platform
Manage customer conversations, automate follow-ups, capture leads, assign chats to your team, send bulk campaigns, book appointments and increase sales — all from one cloud platform.
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- Businesses
- 0+Businesses
- Customers
- 0+Customers
- Messages
- 0M+Messages
- Uptime
- 0.0%Uptime
128
Open chats
45%
Conversion
36
Bookings
Trusted by teams that live in WhatsApp
- NORTHWIND
- ACME GROUP
- LUMEN
- VERTEX
- ATLAS CO
- ORBIT
From missed message to booked appointment
Forty seconds on what goes wrong today, and what changes.
A customer messages you
It lands on one person’s phone, while they are busy with someone else.
Running a business on plain WhatsApp costs you customers
Not because anyone is careless — because a chat app was never built to run a sales team.
Customers wait too long for a reply
Enquiries land on one person’s phone. Nights and weekends go unanswered, and buyers move on.
Sales opportunities quietly disappear
A message read at a red light is a message forgotten. Nothing marks it as needing follow-up.
Staff use personal WhatsApp numbers
When someone leaves, the customer relationship leaves with them — along with the chat history.
Customer history is scattered
Context lives across phones, notebooks and memory. Every handover starts from zero.
No follow-up reminders
“I’ll message them Tuesday” is not a system. Warm leads cool without anyone noticing.
Manual messaging eats the day
The same twenty answers, retyped forever, instead of the work only a human can do.
No lead tracking
Nobody can say how many enquiries came in this week, or which ones became revenue.
No customer analytics
Decisions get made on instinct because the numbers were never collected.
Missed appointments
No confirmation, no reminder, no-show — and an empty slot nobody could refill.
Team collaboration is guesswork
Two people answer the same customer, or both assume the other did.
Everything the chat app is missing, in one place
SmartCRM sits on top of the number your customers already message.
Shared Team Inbox
One number, your whole team — with no two agents replying twice.
AI Chat Assistant
Answers routine questions instantly and hands over when it should.
Lead Management
Every enquiry becomes a tracked lead with an owner and a next step.
Customer Timeline
Every message, note and order on one scrollable history.
WhatsApp Automation
Replies, reminders and follow-ups that fire without anyone remembering.
Bulk Messaging
Reach thousands, with opt-outs and rate limits handled for you.
Campaign Management
Plan, schedule and measure a campaign end to end.
Appointment Booking
Customers book a real slot inside the chat — no back and forth.
Sales Pipeline
See every deal, its stage, and what is about to go stale.
Contact Segmentation
Tag, filter and target by behaviour rather than guesswork.
Internal Notes
Brief a colleague on the thread, invisibly to the customer.
Team Assignment
Route a chat to the right person, with clear ownership.
Analytics Dashboard
Response times, volumes and conversion in one view.
Mobile Friendly
The full inbox on the phone in your pocket.
A CRM that looks like the inbox your team already knows
Nine modules, one workspace — pick one to preview.
- Chat Inbox
- Customer Profile
- Sales Pipeline
- Campaigns
- AI Assistant
- Reports
Every conversation, owned and answered.
Nineteen things you stop doing by hand
Built for teams that answer hundreds of messages a day.
Multi-Agent Inbox
Your team answers one number together, without collisions.
WhatsApp Cloud Integration
Official API connectivity with delivery receipts.
AI Customer Support
Grounded in your own documents, not invented answers.
Chat Assignment
Ownership, transfer and escalation built in.
Automation Workflows
Trigger, condition, action — no code required.
Quick Replies
Your best answers, one keystroke away.
Tags & Labels
Segment the book by anything that matters to you.
Customer Notes
Context that travels with the customer, not the agent.
Broadcast Campaigns
Bulk sends with consent and throttling respected.
Smart Reports
Volume, response time and outcome, by agent or team.
CRM Dashboard
The day’s work at a glance, ranked by urgency.
Contact Management
Import, dedupe, tag and export without spreadsheets.
Appointment Scheduler
Real availability, double-booking impossible.
Product Catalog
Share products and prices straight into a chat.
Landing Page Builder
Capture leads into the same pipeline.
API Integration
A documented REST API and webhooks for everything.
Role-Based Access
Granular permissions, down to who sees full numbers.
Multi-Tenant SaaS
Branch and brand isolation enforced at the database.
Secure Cloud Platform
Encrypted credentials and per-tenant row isolation.
An assistant that works the night shift
It answers from documents you upload — your prices, your policies, your hours — so it quotes you rather than inventing an answer. Anything it is unsure of goes to a human, with the whole thread attached.
- Replies to customers in seconds, day or night
- Qualifies leads before an agent ever opens the chat
- Books appointments against real availability
- Answers FAQs from your own documents
- Routes conversations to the right team
- Recommends products from your catalog
- Sends reminders so nobody is forgotten
- Escalates anything sensitive to a human
SmartCRM Assistant
online · replies in ~2s
Built for businesses that sell through conversation
Same platform, tuned to how your industry actually books work.
Simple pricing that scales with your team
Every plan includes a full-featured 14-day free trial with 25 AI credits. No card required.
Starter
For a single owner-operator getting organised.
AED99/month
100 AI credits/ month
- 1 user
- Shared inbox
- Basic CRM
- Quick replies
- Contact management
- Basic reports
Professional
For a team that answers together and sells more.
AED149/month
500 AI credits/ month
- 5 users
- AI assistant
- Team inbox
- Automation
- Broadcast campaigns
- Full CRM
- Reports
- Appointment booking
- API access
Enterprise
For multi-branch operations with their own rules.
Custom
2,000 AI credits/ month
- Unlimited users
- Unlimited automation
- AI agent
- Multi-branch
- Priority support
- Dedicated manager
- White label
- Custom integration
What teams say after the first month
“SmartCRM completely transformed our customer support. Our response time dropped by 80% and no enquiry goes unanswered overnight.”
- Businesses
- 0+Businesses
- Happy customers
- 0+Happy customers
- Messages processed
- 0M+Messages processed
- System uptime
- 0.0%System uptime
- Average sales increase
- 0%Average sales increase
- Faster response time
- 0%Faster response time
The same number, run properly
You are not replacing WhatsApp. You are giving it a memory, a team and a scoreboard.
WhatsApp on its own
- No CRM
- No team access
- No analytics
- No automation
- Leads slip away
WhatsApp with SmartCRM
- Shared inbox
- Full CRM
- AI assistant
- Team collaboration
- Reports
- Sales tracking
Questions we get before signing up
Yes. SmartCRM connects through official WhatsApp APIs, so your number keeps its verified status, delivery receipts and message history.
Ready to grow your business with SmartCRM?
Start your free trial today and experience AI-powered customer engagement on WhatsApp.
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